Independence Trust

We're here to help Call us on 0345 8638323

Exceptional telecare from £2.23 pw +VAT

Careline is a 24-hour alarm service, which is connected to your home through an alarm unit linked to your telephone line. Help is just the push of a button away. Our 24/7 monitoring centre in Hereford is manned by friendly and helpful operators, ensuring peace of mind and helping you to live independently in your own home.

Who would benefit from Careline?

  • Older people 
  • People who live alone
  • Vulnerable people
  • Disabled people
  • Those requiring some form of reassurance
  • Individuals who have recently been discharged from hospital
  • People with long-term conditions
  • People with hearing or sight impairment
  • People with mobility problems

There are no age restrictions for this service and additional sensors are available to help cope with all circumstances.

How does Careline work?

Careline allows you to call for help with a touch of a button. This button can be worn around the neck, on the wrist, or clipped to clothing. Once you press the button, you will be linked to Careline where friendly and professional operators will talk to you and take appropriate action, whether it be contacting a friend or family member to alert them to the problem or contacting the emergency services.

Additional alarm sensors are available; for the full list click here.

What are people saying about us?

The 2015-2016 Careline survey surveyed 542 self funded alarm customers. It had a 52% response rate (TSA target is 5%). 

97.8%

Were very or fairly satisfied with the Careline service

99.1% 

Felt Careline provides value for money

98.2% 

Said the operators were very helpful or helpful

99.7% 

Said the operators were very helpful or helpful

99.6% 

Found the operator friendly

99.7% 

Would recommend Careline to others

What our regulator the TSA says

“An exceptionally well prepared and evidenced audit – accreditation recommended. Plus we've not had any improvement notices"

2015-2016 annual TSA audit:

 

Want to know more? 
Mon/Fri 9/5
0345 863 8323

Costs - Rental Options

  Option 1 £4.16 per week Option 2 £5.91 per week Option 3 £7.66 per week Option 4 £9.41 per week
Alarm Unit Includes maintenance as standard ✔️️ ✔️️ ✔️️ ✔️️
Pendant ✔️️ ✔️️ ✔️️ ✔️️
24/7 Monitoring ✔️️ ✔️️ ✔️️ ✔️️
2 Extra Sensors *   ✔️️   ✔️️
Key Safe** £1 per week £1 per week ✔️️ ✔️️
Mobile Responder     ✔️️ ✔️️
Daily Welfare Call 88p per call 88p per call 88p per call 88p per call

All Prices exclude VAT Bespoke packages available on request

* As part of our options we offer an additional 2 sensors with options 2 and 4. See PDF guide

** If you already have a key safe at your property we will adjust the cost of your package accordingly. See PDF guide 

Costs - Purchase Options

  Option 1 Initial Payment £168 Plus £2.23 per week Option 2  Initial Payment £307.34 Plus £2.83 per week Option 3 Initial Payment £168 Plus £4.73 per week Option 4 Initial Payment £372.34 plus £5.33 per week
Alarm Unit Includes maintenance as standard ✔️️ ✔️️ ✔️️ ✔️️
Pendant ✔️️ ✔️️ ✔️️ ✔️️
24/7 Monitoring ✔️️ ✔️️ ✔️️ ✔️️
2 Extra Sensors *   ✔️️   ✔️️
Key Safe** £1 per week £1 per week ✔️️ ✔️️
Mobile Responder     ✔️️ ✔️️
Daily Welfare Call 88p per call 88p per call 88p per call 88p per call

All Prices exclude VAT Bespoke packages available on request

* As part of our options we offer an additional 2 sensors with options 2 and 4. See PDF guide

** If you already have a key safe at your property we will adjust the cost of your package accordingly. See PDF guide 

If you have any questions related to the subjects above, you can leave us a message using the form below and we will get back to you shortly