Our head office is in Gloucester
Want to make a complaint?
We have a detailed process to make sure we investigate your complaint thoroughly and put things right. Many complaints can be solved quickly. Others are more complex and take longer, but you can be sure we’ll be thorough, independent and keep you informed at all times. You can find out more detail about the process through our complaints leaflet, complaints policy and complaints procedure; but the important first step is simply to let us know what’s wrong! All you need to do is get in touch – and you can do that by any of the ways on this page, or by telling your Neighbourhood Officer.